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1. Send an inquiry and determine requirements: Customers send us an inquiry, elaborating in detail on their customization requirements, including expectations regarding product specifications, functions, design details, etc. After receiving the inquiry, our professional team will communicate with the customers in a timely manner to ensure an accurate understanding of the requirements, laying the foundation for the subsequent processes.

2. Sample production: Based on the requirements determined by the customer, our design and production teams will start to make a sample. During this process, the quality and design details are strictly controlled to ensure that the sample can accurately present the product features required by the customer.

3. Send the sample to the customer for confirmation: After the sample is completed, we will send the sample to the customer in a timely manner. The customer can conduct a comprehensive inspection of the sample, including appearance, quality, function, and other aspects, to determine whether it meets their expectations.

4. Bulk production: After the customer confirms that the sample is correct, we start the bulk production process. During the production process, advanced production techniques and a strict quality control system are adopted to ensure the stability and consistency of product quality and to ensure that the bulk products are highly consistent with the sample.

5. Establish a long - term cooperative relationship: After completing this customized order, we hope to establish a long - term and stable cooperative relationship with the customer. By continuously providing high - quality products and services, we can jointly expand the business and achieve mutual benefit and win - win results.

Returns Policy

For Orders Placed but Not in Production Yet

When you place an order, we will send an email for confirmation. During the 3 - 5 working days after that (which is the standard confirmation period), if you have a change of heart, simply reply to the email to inform us of your decision to cancel the order. We will then handle the refund process for you promptly.

For Quality - related Issues of Received Products

Should you identify major quality problems with the products after receiving them (such as severe damage or significant functional failures that impede normal usage), you can apply for a refund within [X] working days after receipt. Here's how:

Gather evidence: Prepare clear photos or videos that clearly illustrate the quality issues.

Contact customer service: You can reach our customer service through the hotline [whatsapp +86 15920568771], the online customer service portal on our official website, or by sending an email to BCZSweater@hotmail.com.

Provide detailed information: When in contact with our customer service, thoroughly describe the issues, including how and under what circumstances they occurred, as well as any relevant product batch information (if available). Don't forget to attach the evidence you've prepared.

Verification and refund process: Once we receive your application, our customer service team will carefully examine the situation. If the problem is verified as a quality issue, we will immediately start the refund process.

For Color or Appearance - related Issues (Non - quality Issues)

As our products are custom - made, minor differences in color or appearance compared to the display images, which may result from variations in devices and lighting conditions, are not eligible for refunds. However, in cases of serious color errors (where the color significantly deviates from the one you confirmed) or severe appearance deformations, you can follow the same application process as for quality issues. Please note that although we will conduct an assessment, such normal differences inherent to the customization process may not necessarily meet the refund requirements.

For Special Cases of Bulk Orders

For bulk orders, once production commences, due to the custom nature of the products, we cannot resell them to other customers. Hence, except for the major quality issues described above, no refund requests of any kind will be accepted. If there are special circumstances that require order cancellation prior to production, please contact our customer service team as soon as possible. We will make every effort to coordinate based on the order's progress, although we cannot guarantee that the order can be cancelled and a refund granted.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.